gr99 Terms and Conditions

1.1 Introduction

These terms and conditions ("Terms") form a legal agreement between the gr99 platform ("Platform", "we", "us") and its users ("you", "user", "player"). gr99 is an online gaming and entertainment service provider operating for players in Bangladesh.

By accessing this platform or using any of its services, you acknowledge that you have read these terms and are bound to comply with them.

1.2 Key Definitions

The following terms are defined as used in these terms and conditions:

• "Platform" — The gr99 website (gr99.cam) and all its associated services.
• "User" or "Player" — A person who holds a registered account on the gr99 platform.
• "Account" — A personal user profile created through registration on the platform.
• "Balance" — Real money and/or bonus credits held in an account.
• "Bonus" — Incentive credits provided by the platform, subject to specific conditions.
• "Wagering Requirement" — The obligation to place a specified amount in bets before a bonus can be withdrawn.
• "BDT" or "৳" — Bangladeshi Taka, the currency for all transactions on this platform.

1.3 Applicable Law

These terms and all transactions conducted under them are governed by applicable international gaming regulations. Any disputes will be resolved through negotiation and mediation.

2.1 Age Limit and Eligibility Requirements

To open an account and use services on the gr99 platform, you must meet the following conditions:

• You must be 21 years of age or older.
• You must not be a resident of any area where online gaming is legally prohibited.
• You must be of sound mind and full legal capacity.
• You may not open an account on behalf of or as a representative of another person.

2.2 Registration Process

You must provide accurate and complete information at the time of account registration. Only one account per person is permitted. Providing false information may result in account cancellation.

Information required at registration:

• Full name (as per national identity card)
• Active email address
• Date of birth
• Residential address
• Preferred payment method details

2.3 Single Account Policy

Only one account is permitted per individual, family, or household unit. If multiple accounts belonging to the same person are found, all accounts may be cancelled and funds held may be forfeited.

3.1 Protection of Login Credentials

It is your responsibility to keep your account username and password completely confidential. Sharing your login credentials with anyone else is strictly prohibited. gr99 will not be responsible for any loss resulting from your login credentials being disclosed to a third party.

If you suspect unauthorized access to your account, notify our support team immediately.

3.2 Account Verification (KYC)

To ensure security and prevent fraud, gr99 may request identity verification documents at any time, such as:

• Copy of National Identity Card (NID) or passport
• Proof of residence (utility bill or bank statement)
• Proof of ownership of the payment method

If documents are not submitted, the account's withdrawal facility may be temporarily suspended.

3.3 Account Closure

You may close your account at any time through our support team. Please withdraw any real money balance before closing the account. Bonuses with incomplete wagering requirements will be forfeited.

4.1 Deposits

Funds can be deposited on the gr99 platform using the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.

Deposits are generally credited to the account instantly. If there is a delay due to a technical issue, please notify our support team.

4.2 Withdrawals

To withdraw funds from your account:

• Minimum withdrawal: ৳500
• Withdrawal processing time: Generally completed within 30 minutes to 3 hours
• Withdrawals can only be made using the same method used for the deposit
• KYC verification must be completed before a withdrawal request is processed

4.3 Transaction Currency

All transactions on the gr99 platform are conducted in Bangladeshi Taka (BDT / ৳). Foreign currency transactions are not currently available.

4.4 Reasons for Withdrawal Rejection

Withdrawal requests may be rejected or placed on hold in the following circumstances:

• KYC verification is incomplete
• Bonus wagering requirements have not been met
• Suspected fraud or unusual transaction patterns are observed
• Evidence of multiple account usage is found

5.1 Welcome Bonus

Players making their first deposit at gr99 will receive a 100% first-deposit bonus of up to ৳8,000. This bonus is applicable to an account only once.

5.2 Wagering Requirement

A 25x wagering requirement applies to all bonuses. This means you must place bets totalling 25 times the bonus amount before it can be withdrawn.

5.3 General Bonus Terms

• The wagering requirement must be met within the specified time limit from the date the bonus is received.
• Bonus funds cannot be directly transferred to another person.
• Bonuses earned by exploiting any system error or technical issue will be considered void.
• gr99 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• The same person, family, device, or IP address may not claim a bonus more than once.

5.4 VIP Program

gr99's VIP program has four levels:

• Bronze: Weekly cashback of up to 0.3%
• Silver: Weekly cashback of up to 0.6%
• Gold: Weekly cashback of up to 0.9%
• Platinum: Weekly cashback of up to 1.2%

Players can advance to higher levels based on regular gaming activity. The benefits and cashback for each level are subject to specific conditions.

6.1 Fair Play Guarantee

The outcome of all games on the gr99 platform is determined through a neutral Random Number Generator (RNG) technology. There is no possibility of manipulation in this process. Ensuring safe and transparent gameplay for players is our primary responsibility.

6.2 Game Provider Terms

The gr99 platform offers games from various world-class game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, and PG Soft. These games may also be governed by the respective provider's own rules.

6.3 Technical Errors

If a game is interrupted mid-session due to a server error, network issue, or other technical problem, gr99 will attempt to refund the bet amount where applicable. However, any unusual winnings resulting from a technical error will be considered void.

6.4 Bet Cancellation

Once a bet is confirmed, it generally cannot be changed or cancelled. In the case of cricket or other sports betting, if an event is cancelled, the related bet will be considered void and the bet amount will be refunded.

7.1 Our Commitment

gr99 believes that gaming should be enjoyed for entertainment purposes only. We are committed to building a responsible gaming culture and provide various tools and support to protect players.

7.2 Self-Control Tools

Players can use the following features to manage their gaming:

• Setting deposit limits: Set daily, weekly, or monthly deposit limits
• Temporary Break: Temporarily suspending your account for a set period of time
• Self-Exclusion: Requesting a long-term or permanent account closure
• Session Limit: Setting a time limit on continuous gaming sessions

To activate these tools, please contact our 24/7 live chat support team.

7.3 Protection of Minors

gr99 strictly prohibits minors (under 21 years of age) from gaming. If there are any minor members in your household, please use parental control software and keep your login credentials away from them.

For more details on responsible gaming, please visit our Responsible Gaming page.

8.1 List of Prohibited Activities

The following activities are strictly prohibited on the gr99 platform:

• Creating or operating multiple accounts
• Following betting strategies intended to circumvent bonus wagering requirements (Bonus Abuse)
• Sharing an account with others or renting out an account for gameplay
• Using automated bots or software to play games
• Colluding with other players to fix outcomes (Collusion)
• Hacking, phishing, or exploiting system vulnerabilities
• Using the platform for money laundering or illegal transfer of funds
• Operating an account using a false identity or another person's information

8.2 Consequences of Prohibited Activities

If evidence of involvement in any of the prohibited activities listed above is found, gr99 reserves the right to:

• Immediately and permanently close the account
• Forfeit all bonuses and related winnings held in the balance
• Provide relevant information to the authorities
• Take legal action

9.1 Ownership

All content on the gr99 website — logos, designs, graphics, text, software, and other materials — is the exclusive property of gr99 or is used under appropriate licenses. These are protected under Bangladesh and international intellectual property laws.

9.2 Permitted Use

You may use content from the gr99 platform for personal, non-commercial purposes. However, the following are explicitly prohibited:

• Using gr99's logos or trademarks without prior permission
• Copying, distributing, or commercially using platform content
• Decompiling or reverse engineering the website's source code

10.1 Service Availability

gr99 always strives to provide uninterrupted service. However, due to technical maintenance, server upgrades, or other unforeseen reasons, the service may occasionally be temporarily unavailable. In such situations, gr99 will make every effort to give advance notice where possible.

10.2 Limitation of Liability

gr99 will not be liable for any compensation in the following circumstances:

• If a game is interrupted due to loss of internet connection
• Losses caused by the user's own negligence or error
• If third-party services (payment gateways, game providers) are disrupted
• Unforeseen natural disasters or force majeure situations
• Losses resulting from login credentials being disclosed to a third party

10.3 Dispute Resolution

In the event of any dispute or complaint, please first contact our support team directly. We will respond within 72 hours. If a resolution cannot be reached through discussion, the matter will proceed to mediation.

11.1 Data Collection & Use

Personal information collected at the time of registration is used solely for account management, payment processing, fraud prevention, and customer support purposes.

11.2 SSL Security

All data on the gr99 platform is secured through SSL (Secure Socket Layer) encryption. Keeping your financial information and personal details completely safe is our highest priority.

11.3 Sharing Data with Third Parties

gr99 may share information with third parties in the following limited circumstances:

• For payment processing (bKash, Nagad, Rocket, Upay, bank)
• Upon request from authorities to fulfill legal obligations
• To relevant institutions for fraud investigation

For more details, please read our Privacy Policy.

12.1 Right to Amend Terms

gr99 reserves the right to partially or fully amend these rules and terms at any time. For significant changes, players will be notified via email or through a notice on the platform.

Continued use of the platform after amended terms are published will be considered as your acceptance of the new terms.

12.2 Right to Close Accounts

gr99 reserves the right to temporarily or permanently close an account in the following circumstances:

• If any clause of these terms is violated
• If evidence of fraud or suspicious activity is found
• For legal or regulatory reasons
• Based on a business decision (in which case adequate notice will be given)

12.3 Contact

If you have any questions or feedback regarding these rules and terms, please contact our support team:

• Live Chat: Available 24/7 in English
• Email: [email protected]