gr99 Privacy Policy

Data Collection

When you create an account and use services on the gr99 platform, we collect various types of personal information. This information is collected to improve service quality, ensure security, and comply with applicable laws in Bangladesh.

1.1 Information You Provide Directly

Information you provide yourself, including:

• Full name and date of birth
• Email address and mobile number
• Banking and payment information (bKash, Nagad, Rocket, Upay numbers)
• Identity document details for accurate identity verification
• Residential address

1.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device information
• Browser type and operating system
• Your activity on the platform and session data
• Login times and usage patterns
• Information obtained through cookies and similar tracking technologies

1.3 Information Received from Third Parties

Information received through payment processing partners and identity verification service providers is kept confidential and used only for specified purposes.

Purpose of Data Use

gr99 uses collected information only for specific and legitimate purposes. We use your information for the following reasons:

2.1 Service Delivery and Operations

• To create, verify, and manage your account
• To process deposit and withdrawal transactions
• To run and record gaming activity
• To provide bonuses and promotional offers
• To manage the VIP program

2.2 Security and Compliance

• To prevent fraud and unlawful activity
• To ensure account security
• To comply with applicable laws and regulations
• Age verification (to confirm 21+)

2.3 Service Improvement

• To analyze and improve user experience
• To resolve technical issues on the platform
• To introduce new features and games

2.4 Communication

• To send important account information and security notifications
• To send promotional messages with your consent
• To provide customer support

Data Sharing

gr99 does not sell your personal information to third parties for commercial purposes. However, information may be shared with selected parties in specific circumstances:

3.1 Service Partners

Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical support. These partners operate under strict confidentiality agreements.

3.2 Legal Obligations

If we are required to disclose information pursuant to a lawful order from a government authority or court, we will be obligated to do so in compliance with applicable laws in Bangladesh.

3.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user data may be transferred to the new entity. Users will be properly notified before any such change.

Data Protection Methods

gr99 uses industry-standard technology and practices to keep your personal information secure:

4.1 Technical Safeguards

• SSL (Secure Sockets Layer) encryption — all data transmissions are secured
• Stored data protection through AES-256 encryption
• Firewall and intrusion detection systems
• Regular security testing and vulnerability assessments
• Two-Factor Authentication support

4.2 Administrative Safeguards

• Strict access controls — only authorized staff may view personal information
• Regular privacy and security training for staff
• Monitoring and logging of all data access
• Regular security audits

4.3 Payment Security

All financial transactions are processed through encrypted channels. Complete card numbers or full payment details are not stored on our servers — only the information necessary to verify transactions is retained.

Cookie Policy

Cookies and similar tracking technologies are used on the gr99 website. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform and cannot be disabled
• Performance Cookies: Used to analyze and improve platform usage
• Functional Cookies: Used to remember your preferences and settings
• Session Cookies: Used to manage login status and secure sessions

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that disabling certain cookies may cause some features of the platform to not work properly.

Data Retention Period

gr99 does not retain your personal information beyond what is necessary. The retention period is determined based on the following criteria:

• All relevant information is retained while your account is active
• After account closure, information required to meet legal obligations is kept for the specified period
• Records of financial transactions are retained in accordance with regulatory requirements
• When the retention period ends, information is securely deleted or anonymized

User Rights

As a gr99 user, you have certain rights over your own personal information:

7.1 Right of Access

You may request at any time to find out what information we hold about you. To make this request, please contact our support team.

7.2 Right to Rectification

If any information we hold about you is inaccurate, you may request a correction. This can be done through account settings or by contacting the support team.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. Where there is no legal obligation to retain it, we will fulfill this request within a reasonable time.

7.4 Right to Object

You may object to marketing communications or certain types of data processing. To opt out of promotional emails, use the unsubscribe link found in each email.

7.5 Data Portability

You may request a copy of your data in a machine-readable format, to the extent technically feasible.

Protection of Minors

gr99 is a gaming platform for adults only. Our services are exclusively for users aged 21 and above. We do not knowingly collect personal information from minors.

• An age verification process is followed at the time of registration
• If it becomes known that a minor has registered, that account will be closed immediately
• Information collected from that person will be deleted beyond what is required by law
• If a parent or guardian believes their child has registered, they may contact us immediately

International Data Transfers

gr99 operates primarily for the Bangladesh market. However, due to the operation of technical infrastructure, some data may be processed or stored on international servers. In such cases:

• Only servers with international-standard data protection systems are used
• All transfers are made through encrypted connections
• Third-party server operators are bound by strict confidentiality agreements

Policy Changes & Updates

gr99 may update this privacy policy from time to time. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of the page will be changed
• Users will be notified by email for important changes
• A notice will be displayed on the platform for major changes
• The revised policy will take effect from the date it is published

We recommend that you visit this page regularly to stay informed about the latest policy. Continued use of the service after any changes will be considered as your acceptance of the new policy.

Responsible Gaming & Information

We also use your gaming information to manage our responsible gaming programme. This includes:

• Identifying unusual gaming behaviour and providing support when needed
• Recording and implementing self-exclusion and limit-setting requests
• Retaining information to support players at risk of gambling addiction

For more information on responsible gaming, please visit our Responsible Gaming page.