gr99's Commitment to Responsible Gaming
gr99 believes gaming is for entertainment only. We place the highest priority on every player's wellbeing and safety, and we provide all kinds of support to help you play responsibly.
What is Responsible Gaming?
Responsible gaming means enjoying gaming as a safe and controlled form of entertainment. At gr99, we believe every player should stay aware of their own limits and capabilities. Gaming should never be a cause of financial pressure, mental stress, or family problems.
Our responsible gaming guidelines help players maintain a healthy and positive gaming experience. If you feel gaming is having a negative impact on your life, gr99's support team is available 24/7 for you.
Every player should remember: gaming is for entertainment only — it is not a source of income. Set your own budget, stick to your time limits, and do not place bigger bets trying to recover money you have lost. Responsible gaming is the key to a truly enjoyable gaming experience.
Our Protection Tools
Deposit Limit Setting
Set your own limit on how much you can deposit per day, per week, or per month. The minimum deposit is ৳200. This limit protects you from overspending and helps you enjoy gaming within your budget.
Time Limit Feature
Set a time limit for your gaming sessions. After the set time, gr99 will automatically alert you. Spending long hours gaming can cause mental fatigue and overspending — so keep track of your time.
Self-Exclusion
If you feel you need a break, use gr99's self-exclusion tool. You can take a break starting from 7 days up to a longer period. During this time your account will be temporarily suspended.
Bet Limit Setting
Decide in advance the maximum amount you will bet in each game session. gr99 gives you the option to set a bet limit, so you do not place a large bet on a sudden impulse.
24/7 Support
For any concerns about gaming, gr99's Bengali live chat support is always ready. Day or night, contact us at any time — we will help without judgment.
Realistic Expectations
Remember, winning in gaming is not guaranteed. The house edge exists in every game. Responsible players see gaming as entertainment — not as a source of income. Only spend money that you can afford to lose.
Warning Signs of Problem Gaming
If any of the following signs appear in you, stop gaming immediately and contact our support team:
You are developing a tendency to bet more and more in order to recover money you have lost.
You want to stop gaming but cannot stop yourself.
You are prioritizing gaming over daily responsibilities, family, or friends.
You are spending money meant for your own or your family's essential expenses on gaming.
You are gaming in secret or lying to the people close to you.
When you cannot game, you feel restlessness, irritability, or anxiety.
Gaming is affecting your sleep, eating, or physical health.
You are spending money on gaming by taking on debt or borrowing.
Simple Steps to Stay Safe
Plan Your Budget
Before you start gaming, decide how much you will spend. Never go beyond that limit — even if you feel "I will win this time". Keep your gaming budget separate from your household's essential expenses.
Set a Time Limit
Decide in advance how long you will play each day and set an alarm. Use gr99's session timer feature. Taking regular breaks helps keep your focus and judgment intact.
Activate Deposit Limits
Activate the deposit limit from your gr99 account settings. Setting a daily, weekly, or monthly limit will automatically block any deposits beyond that amount.
Take a Break (Time-Out)
If you want to stay away from gaming for a few days, use the time-out feature. You can choose a break of 7 days, 30 days, or a longer period. During this time no deposits or gaming will be possible on your account.
Request Self-Exclusion
If you feel you need long-term support, let gr99's support team know. We can activate a permanent or long-term self-exclusion on your account. We respect you for making this decision.
Get Support
Do not fight a gaming problem alone — talk to us or someone you trust. gr99's 24/7 Bengali live chat support provides confidential assistance. You can also reach us by email: [email protected]
For persons aged 21 and above only
gr99 strictly prohibits gaming by minors. Our platform is for individuals aged 21 or above only. Age verification is mandatory at the time of account registration. Accounts for those under 21 are not approved. If you are aware of any minor using this platform, please inform us immediately. Parents and guardians, please keep parental controls active on family devices.
Healthy Gaming Habits
Responsible gaming means staying in control of yourself. Following the habits below will keep gaming enjoyable at all times:
Assess your mental state before you start gaming — it is better not to play when you are angry, sad, or frustrated.
Do not game under the influence of alcohol or any other substance — it weakens your judgment and increases the risk of overspending.
Accept a loss as normal — do not bet desperately trying to recover money you have lost.
Alongside gaming, give time to other hobbies and social activities — gaming addiction can grow from boredom or loneliness.
Learn to stop after a win — a streak of luck does not always continue in one direction.
Review your gaming account transaction history regularly and keep an eye on your own spending.
Use bonuses and promotions with care — read the wagering terms and conditions carefully. A 25x wagering requirement applies to our welcome bonus.
Never game by borrowing or taking on debt — only use money whose complete loss would have no impact on your life.
gr99's Commitment
Our commitment to responsible gaming is not just words — we prove it through action:
SSL Protection
All your information and transactions are secured through SSL encryption.
Age Verification
Age verification is mandatory at registration — accounts for those under 21 are not approved.
Data Privacy
Your personal information is never sold or shared with third parties.
Fair Gaming
All games are operated under fair play principles — transparent and impartial outcomes are ensured.
Support Contact
You are not alone with a gaming problem. gr99's team is always ready to stand by you. Choose any way to get in touch:
Live Chat (24/7)
Speak directly in Bengali with our support agents — any time, for any issue.
Email Support
For detailed issues, email us at: [email protected] — you will usually receive a reply within a few hours.
Read the FAQ
Visit our FAQ page for answers to common questions about responsible gaming and your account.
Enjoy Responsibly
Gaming at gr99 is always entertaining and safe. Explore our various game categories — and remember, playing responsibly is the real joy.